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Customer support: 1800 517 124

FAQs for new eXpand members

If you can’t find an answer to your questions, please contact us or speak to your financial adviser.

  • Where do I find my USI (Unique Superannuation Identifier) for eXpand Super?

    The USI for eXpand Super is: SMF0126AU. This can also be found in our full list of USI numbers.

  • How do I make personal contributions?

    You can make personal contributions either by Bpay® or Direct Debit:

    BPAY: Log in to your account to access BPAY payment details.

    Direct Debit: Use our Direct Debit Form to arrange debit payments.

  • What is a Standing Instruction?

    Standing Instructions are instructions you give us that tell us how you want your contributions invested in your account on an ongoing basis. They are "standing" instructions because they remain active until you tell us otherwise.

  • How do I update my Binding Death Nomination?

    Updating your Binding Death Nomination is simple. Just do the following:

    1. Log in to your account;

    2. click the "Beneficiary" tab; and

    3. follow the prompts.

    Alternatively, you can complete our Binding Death Nomination form.
    We recommend that you speak with your financial adviser when considering what death nomination option suits your personal circumstances.

  • How does my employer contribute to my Super?

    You will need to provide your employer with our Choice of Fund form and Certificate of Compliance.

  • Can I combine my other Super accounts into eXpand?

    Yes, clients can request to consolidate their accounts through MyGov. Alternatively, you can complete our Request to Transfer form  to consolidate your account funds.

  • Can I contribute funds during the transaction freeze period?

    You can contribute funds after the 24th of May. The funds contributed will remain in cash and will not be invested unless we receive your buy request after the migration.

  • Will your BPAY details change?

    Yes, our BPAY details will change. This is because both our USI (Unique Superannuation Identifier) will change and your account number will change. The new BPAY details will be included in your Welcome Pack.