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Complaints
We take all complaints very seriously. If you have a complaint about an Expand product or service (or wish to obtain further information about the status of an existing complaint), fill the contact form above or contact us on:
Free call: 1800 517 124
By writing: Expand, GPO Box 264, MELBOURNE VIC 3001
Your complaint will be reviewed in line with our principles:
If you are not satisfied with the resolution offered, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent complaint resolution service that is free to consumers.
Website: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
There are some time limits for lodging certain complaints. This includes complaints about the payment of a death benefit, which you must lodge with AFCA within 28 days of being given our written decision.