ClientFirst: 1800 517 124


Call
1800 517 124


International
+61 3 8614 4967


Email
clientfirst@myexpand.com.au

Hearing and interpreting services

For members who have hearing or speech difficulties or would like to speak with us in a language other than English. Click here to see your options

Online enquiry

Please complete the below form and we will get back to you.


Complaints

About our complaints process

We take all complaints very seriously. If you have a complaint about an Expand product or service (or wish to obtain further information about the status of an existing complaint), fill the contact form above or contact us on:

Free call: 1800 517 124
By writing: Expand, GPO Box 264, MELBOURNE VIC 3001

Your complaint will be reviewed in line with our principles:

  • Be human
    We treat those around us the way we'd like to be treated - openly, honestly and respectfully.
  • Deliver what matters
    We make sure we understand what matters to every client and we make it happen.
  • Stronger together
    Only by working together can we truly serve our clients.
  • Keep it simple
    We remove complexity.
  • Do what’s right, not what’s easy
    We back ourselves to make the right call. We speak up.

If you are not satisfied with the resolution offered, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA.  AFCA provides fair and independent complaint resolution service that is free to consumers.

Website: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

There are some time limits for lodging certain complaints. This includes complaints about the payment of a death benefit, which you must lodge with AFCA within 28 days of being given our written decision.