Annual/Tax statements

Annual/Tax statements for FY23/24 will be available soon. Please click here for more information.

ClientFirst: 1800 517 124


Call
1800 517 124


International
+61 3 8614 4967


Email
clientfirst@myexpand.com.au

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Online enquiry

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Complaints

About our complaints process

We take all complaints very seriously. If you have a complaint about an Expand product or service (or wish to obtain further information about the status of an existing complaint), fill the contact form above or contact us on:

Free call: 1800 517 124
By writing: Expand, GPO Box 264, MELBOURNE VIC 3001

Your complaint will be reviewed in line with our principles:

  • Be human
    We treat those around us the way we'd like to be treated - openly, honestly and respectfully.
  • Deliver what matters
    We make sure we understand what matters to every client and we make it happen.
  • Stronger together
    Only by working together can we truly serve our clients.
  • Keep it simple
    We remove complexity.
  • Do what’s right, not what’s easy
    We back ourselves to make the right call. We speak up.

If you are not satisfied with the resolution offered, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA.  AFCA provides fair and independent complaint resolution service that is free to consumers.

Website: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

There are some time limits for lodging certain complaints. This includes complaints about the payment of a death benefit, which you must lodge with AFCA within 28 days of being given our written decision.