Hearing and interpreting services

National Relay Service (NRS)

If you are d/Deaf, hard of hearing, or have a speech/communication difficulty please contact us by:

Step 1: Contact us through your preferred NRS call channel detailed on NRS call numbers and links.

Step 2: Provide the NRS with our phone number 1800 517 124.

For more information visit: About the National Relay Service

Translating and Interpreting Service (TIS) National

For our members who do not speak or have limited English we offer a translating and interpreting service at no additional cost. Simply call one of our friendly team on 1800 517 124 and mention which language you would like to use. You will then be placed on hold while we find someone to help interpret.

Depending on wait time and the right interpreter being available, you may be given an alternative time and date to speak with a Client Solutions Specialist and the interpreter.

The interpreter is provided through the TIS, a National service, operated by the Department of Home Affairs.